Refunds will only be issued under the following conditions:

We accept returnable products within 30 days of receipt of the product if they are in the original packaging (including all packaging materials and accessories). Returns are subject to restocking fees and vary by manufacturer. Restocking fees are typically 25% but can range between 10-50%. Once we have received the returned item and inspected the item for damage. Items returned will be issued a refund via the same method in which the item was purchased, less restocking fees and return shipping costs.

Merchandise that has been installed, altered or damaged in any way does not qualify for return or refund.

To return a product, you must request a Returned Materials Authorization (RMA) Number prior to returning the product. Products without a valid RMA number will be refused from the shipper. A Return Materials Authorization may be requested online or by contacting us service at sales@gallerialighting.net or 303-592-1223. Once we issue a RMA, we must receive the product within 10 days or no refunds will be given.

Merchandise must be returned and shipped at customer’s expense.

The following types of items and orders do not qualify for returns or refund.

• Customized products, large orders (10 or more of the same item)
• Orders more than $2,000
• Custom quotes
• Light bulbs
• Lampshades
• Furniture
• Discount or clearance products, except for damaged or defective shipments.
• Items under $75 in value.

When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 45 days, after which the product will be destroyed.